Case study / 03

Growth beyond the first purchase.

A four-store Etsy and Shopify portfolio, more than $200K in reported revenue and a reported 34% increase in average order value. The work connects acquisition, the store experience and repeat purchasing.

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Etsy & Shopify logoEtsy & Shopify
$200K+

Reported portfolio revenue

$200K+
Reported portfolio revenue
+34%
Reported average order value lift
4
Stores in the portfolio
Project scope

The brief

The business context

A store has to do more than attract a click. The offer, product information and checkout all shape the order, while lifecycle communication influences what happens after it. This portfolio brings those questions together across Etsy and Shopify.

The growth question

Where does growth get lost between the first visit and the next purchase? Buying more traffic is only one part of the answer. Conversion, order value, acquisition cost and repeat behavior all change the commercial meaning of a campaign.

My focus

Connect paid acquisition and Google Shopping with store analytics, order value and lifecycle marketing. The four-store view helps keep attention on the whole customer journey rather than one isolated advertising metric.

Connecting the customer journey

A map of the work, from the first message to customer value.

  1. 01

    Discover

    Reach a relevant buyer

  2. 02

    Understand

    Make the offer clear

  3. 03

    Purchase

    Reduce hesitation

  4. 04

    Order value

    Build a useful basket

  5. 05

    Return

    Earn the next purchase

The work behind the headline

Each part of the journey needs a clear purpose. Here is how the priorities connect to the business question.

PriorityExecution focusWhat to look for
Acquisition & ShoppingConnect paid traffic and Google Shopping to the products and offers a buyer is looking for.Does the campaign bring commercially relevant visitors?
Store experienceRead the path from the product page to checkout, with attention to clarity and customer questions.Which part of the buying journey creates hesitation?
Order valueConsider average order value alongside the offer and the customer’s reasons to buy.Does the basket support better economics without losing clarity?
Lifecycle & analyticsConnect order information and customer behavior to the next marketing decision.What do repeat purchases, margin and acquisition cost add to the picture?

The measurement questions below explain how I assess the work; they are not additional published results.

A clear rhythm for the work

01

Map

Read the journey from the campaign to the store and the order.

02

Prioritize

Identify which constraint deserves attention: acquisition, conversion or value.

03

Connect

Bring campaign, store and lifecycle decisions into the same plan.

04

Review

Assess the revenue signal together with costs and customer quality.

Results, with context

The revenue and order-value figures below are reported in the supplied portfolio. The original dashboard photos provide additional reporting views, with their visible totals and periods preserved.

More value per order

Baseline
100
Reported uplift
134
Indexed comparison: baseline = 100. The 34% uplift is reported in the supplied portfolio; this shows relative change, not dollar amounts.
Figures visible in the supplied dashboard photographs
Reporting viewTotal sales shownOrders shown
Sep 1 – Mar 10$109,691.462,912
Jan 1 – Mar 26$96,732.312,474
May 3 – Mar 10$56,065.641,403
Nov 1 – Mar 10$21,254.81507

Original reporting views. The periods may overlap; these totals are not added together or treated as one growth series.

Proof from the work

Real dashboards. Real work.

A few snapshots from my e-commerce work. Open an image to inspect the original dashboard.

Sales dashboard photograph — $109,691.46 — Sep 1 – Mar 10View the original
Total sales shown$109,691.46
2,912 orders shownSep 1 – Mar 10
Sales dashboard photograph — $96,732.31 — Jan 1 – Mar 26View the original
Total sales shown$96,732.31
2,474 orders shownJan 1 – Mar 26
Sales dashboard photograph — $56,065.64 — May 3 – Mar 10View the original
Total sales shown$56,065.64
1,403 orders shownMay 3 – Mar 10
Sales dashboard photograph — $21,254.81 — Nov 1 – Mar 10View the original
Total sales shown$21,254.81
507 orders shownNov 1 – Mar 10

Each image shows its own reporting view. Periods can overlap; these figures are not added together.

Practical outputs

01

Acquisition and store priorities

02

A commercial view of the funnel

03

Order-value and lifecycle direction

04

Analytics to support decisions

The lessons I bring to the next project

The store is part of the campaign.

An ad makes a promise. The product page and checkout have to make that promise easy to evaluate.

AOV changes the economics.

Order value belongs beside acquisition cost and conversion when deciding how the business can grow.

Screenshots need context.

Each reporting view has its own period and definition. Reading them carefully is more useful than adding them together.

Ayoub Mouhachtt
Ayoub Mouhachtt

Close to the product. Close to the work.

I like understanding the offer, the customer and the decisions behind the numbers. Campaigns become more useful when they connect to the product experience and the commercial reality.

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